PlantStream Privacy Policy

PlantStream Inc. (hereinafter referred to as the “Company” or “we”) has established the following privacy policy for all services provided by the Company (including websites managed and operated by the Company, hereinafter referred to as the “Services”). The Company will promote the protection of personal information by establishing a system for protecting personal information (including personal data in this privacy policy) and ensuring that all its employees recognize the importance of protecting personal information and take appropriate measures.

1. Acquisition of personal information

When acquiring personal information, the Company will clarify the purpose of use and acquire the following information appropriately.

・ Personal identification information (name, email address, phone number, etc); and

・ IP address.

Users directly provide Our Company with most of Personal Data collected, when:

・ Registering online to our Company’s newsletter.

・ Placing an order for any of our Company’s products or services.

・ Contacting our Company for any inquiries Users may have.

・ Voluntarily completing a customer survey or providing feedback on any of our message boards or via email.

・ Using or viewing our Company’s website via browser’s cookies (see article 6 below).

・ Meetings or exchange of business cards with our representatives.

・ Registration for seminars or exhibitions organized, co-organized, or participated in by our Company

2. Use of personal information

The Company uses personal information such as name, e-mail address, and telephone number for the following purposes, including any use incidental to each of said purpose.

If the Company intends to use personal information for any purpose other than those listed below, we will obtain the prior consent of the individual concerned.

◆Personal information about customers

・ To provide the Services.

・ To contact you as necessary when you use the Services.

・ To improve the Services or develop new services.

・ To appropriately implement and manage the contents of the contract for the Services.

・ To respond to inquiries from customers, to conduct questionnaire surveys regarding the Services, to manage business partners, to conduct sales activities, and to report, communicate, and consult with customers regarding the exercise of rights and performance of obligations under contracts and laws regarding the Services.

・ To analyze and process personal information in a form that does not allow identification, and to use it in the Services.

・ To provide information on new features, updates, campaigns, and other notifications regarding the Services (including sending e-mails and other direct mailings).

・ To identify and refuse the use of the Services to those who violate the Service Agreement or attempt to use the Service for fraudulent or unfair purposes.

・ To provide the Marketing services described in 5 of this privacy policy.

◆Personal information of those who inquire about matters other than the Services

・ To respond to customers’ inquiries.

◆Personal information of those who wish to join the Company

・ To manage and improve our recruiting operations.

・ To provide administrative communication and information regarding recruitment and job openings

・ To use for employment selection

◆Personal information of our employees (including retired employees)

・ To contact our employees (including retirees) for business purposes, to prepare list of employees, to perform various procedures required by law, and for other employment management purposes.

・ To select personnel and to determine the place of assignment.

・ To determine and pay wages and other remuneration (including salaries, lump-sum payments, and retirement payments), tax processing, social insurance-related procedures, and to provide benefits.

・ To provide appropriate health care.

・ To conduct public relations activities related to recruitment (including operation of the website, use and posting of advertising materials, and to produce exhibits at events).

・ For marketing and sales activities related to our business (including use and posting for website operation, advertisements, and to produce exhibits at events).

◆Use of Cookies

The Company’s website utilizes Google Analytics to understand the access status of users (access status is used only as statistical information).In addition, the Company uses Google and Facebook advertising services (display advertising/ remarketing/ retargeting functions) to deliver notices (advertisements) to users who have accessed this website in the past when they access certain pages. In doing so, cookies* are used to obtain access data for this website. If the user has allowed the use of cookies in the browser settings, a cookie will be created in the user’s browser and automatically sent when the user accesses this website again or accesses a specific page. The cookie does not contain any personally identifiable information.

Users who do not want to allow cookies can disable the storage of cookies on their computer by configuring their browser. The “Privacy policy and opt-out of each business” section below lists the businesses that may use cookies to obtain users’ data. If you wish to opt-out of the opt-out procedure, please follow the procedures on the page linked to each business below. By using this website, users are deemed to have given their permission for data processing by the following entities and the site administrator in the manner and for the purposes described above.

*Cookies are data sent from this server to the user’s browser and stored in the hard disk or memory of the user’s computer.

◆Privacy policy and opt-out of each business operator

Data obtained based on cookies from the following entities will be managed by the following entities in accordance with their respective privacy policies.

· Google Inc. (Analytics)

Opt-out: https://tools.google.com/dlpage/gaoptout?hl=en

· Google Inc. (Advertising)

Opt-out: https://adssettings.google.com/authenticated?hl=en

· Meta Inc.

Opt-out: https://www.facebook.com/help/109378269482053?helpref=hc_global_nav

· Zendesk, Inc.

Opt-out:Send request to privacy@zendesk.com

· Linked Inc.

Opt-out: https://www.linkedin.com/psettings/guest-controls

3. Storage of personal information

As a Japan based company, we will securely process Users’ personal information in Japan.

Our Company securely stores your data using Google Japan’s servers. More information is available here: https://www.google.com/about/datacenters/locations/

Our Company will retain the personal information for the period required to fulfill the purpose of use mentioned in 2. The specific retention period will be determined by taking into account the purpose for which the personal information is acquired and processed, the nature of the personal information, and the legal or business necessity for retaining the personal information.

Once this time period has expired, our Company will promptly delete personal information from our Company’s storage media.

4. Provision of personal information

1. We will manage personal information appropriately and will not disclose or provide personal information to third parties without the consent of the individual, except in any of the following cases:

a. When required by law.

b. Cases in which the provision of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the concerned individual.

c. Cases in which the provision of personal information is especially necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain the consent of the concerned individual.

d. Cases in which the handling of personal information is necessary for cooperating with a state organ, a local government, or an individual or entity entrusted by either a state organ or local government to execute affairs prescribed by law, and in which obtaining the consent of the person is likely to impede the execution of the affairs concerned.

2. Notwithstanding the preceding paragraph, in the following cases, the recipient of such information shall not fall under the category of a third party:

a. When we outsource all or part of the handling of personal information within the scope necessary to achieve the above-mentioned Purpose of use described under Section 2.

b. When personal information is provided as a result of the succession of business due to merger or other reasons.

c. Cases in which personal information is used jointly with a specific person, and in which this fact, the items of personal information jointly used, the scope of the joint users, the purpose of use by the user, and the name of the person responsible for the management of the personal information is notified to the person in advance, or in which the person in question is made readily accessible.

5. Marketing

Our Company would like to send Users information about products and services of our Company that we think you might like, as well as those of our partner companies :

Mugen Creations L.L.C.: https://mugen-creations.com

Users who have agreed to receive marketing, may always opt out at a later date.

Users have the right at any time to stop Our Company from contacting them for marketing purposes or giving their data to other members of Our Company Group.

Users who no longer wish to be contacted for marketing purposes, please click “Unsubscribe” at the bottom of our newsletter email.

6. User’s information protection rights

Users have the right to access, the right to rectification, the right to erasure, the right to restrict processing, the right to object to processing, the right to data portability, to/of User’s personal information held by Our Company.

If Users make a request based on the above the Company have one month to respond. Users who would like to exercise any of these rights, can contact the Company at

Email us at: privacy@plantstream3d.com

7. Handling of personal information

The Company may outsource all or part of the handling of personal data within the scope necessary to achieve the purpose of use. In such cases, we will thoroughly examine the eligibility of the consignee, stipulate confidentiality obligations in the contract, and exercise necessary and appropriate supervision over the consignee.

8. Compliance with laws, regulations, and standards

The Company will comply with all laws, regulations, government guidelines, and other rules regarding the handling of personal information.

9. Security control measures

The Company will take reasonable security measures to prevent unauthorized access to personal information and leakage, loss, or damage of personal information, and will strictly manage personal information. In the unlikely event that a problem should occur, the Company will take appropriate and prompt action to correct it.

10. Continuous improvement of personal information protection management system

In order to maintain appropriate protection of personal information, The Company will establish a personal information protection management system and strive to continuously improve it.

11. Address and representative

The Company’s address and the name of its representative are as follows.

Address: 3-23-17, Takanawa, Minato-ku, Tokyo, 108-0074, Japan

Names of representatives: Seitaro Narue and Takeshi Oda

12. Inquiries

For inquiries, complaints, consultations, etc. regarding our privacy policy or handling of personal information, please contact us at the following address. Please note that we do not accept inquiries in person.

If you wish to inquire about, correct, or delete your personal information, we will respond to your request after confirming your identity.

PlantStream Inc.

Personal Information Inquiry Desk

Email address: privacy@plantstream3d.com

Established: 1st November, 2023

Last updated on 31st January, 2024